CS SessionReplay:
Add Observation to Your Analysis for Even Greater Insight with CS SessionReplay

Gain more insight into your website visitor’s satisfaction with CS SessionReplay (U.S. and International Patents Pending), an additional component to ForeSee Results’ CS SiteManager, our predictive web analytic platform.

CS SiteManager helps you find the audience segments to target for analysis, and CS SessionReplay lets you watch recorded site visitor sessions in our Online Portal, enabling you to extend your American Customer Satisfaction Index (ACSI)-driven satisfaction analysis of key visitor segments down to the individual respondent level.

Recorded site visits launch through our Portal.	A Histogram, hot spots and a clock display aid your analysis.

CS SessionReplay’s Key Benefits
In the Online Portal, segment your site visitors into discrete groups based on customer satisfaction data and then choose from a random sampling of session replays to:

• Add color and depth to your analysis by placing respondents’ satisfaction scores and open-ended comments within the framework of the actual site visit.

• Observe representative examples of your personas in action when you view how specific visitor segments – based on personas important to your organization’s objectives – actually interacted with your site’s navigation, functionality, search, etc.

• Gain usability insights every day while eliminating the bias inherent in usability testing when participants know they are being observed. By viewing recordings of site visitors during real-life sessions on your website, you can watch them pursue self-directed goals and how they react to the online experience from a behavioral perspective. Your in-house analysts can easily share these recorded sessions with your web experience team to give background to analysis.

CS SessionReplay offers an opportunity to extend the benefits you receive from the ACSI methodology by drilling down in the satisfaction and behavioral data, past open-ended comments, while adhering to rigorous privacy standards. Fields containing personal information, such as financial data and passwords, will not be captured in the recording.

Contact a ForeSee Results representative to learn more about how CS SessionReplay can help your company gain greater understanding of your website visitors’ experience.